Monday 6th Feb 2012

Audit of patient perception of the service we offer.

We pride ourselves in the service we offer and this is measured most effectively by asking our patients what they think.

We asked 100 randomly selected patients to complete a questionnaire by marking each one of 10 questions with one of the following scores:

Strongly disagree Disagree Neither agree nor disagree Agree Strongly agree

The questionnaires were handed in anonymously into a closed box. The average score for each question was as follows

Making appointments is easy	4.60
The practice is clean and comfortable	4.75
The practice leaflet is informative	4.75
The cost of my treatment was reasonable	4.36
I was satisfied with the treatment I received	4.74
My treatment was properly explained	4.56
I was treated in a caring manner	4.72
I felt the dentist listened to what I had to say	4.63
I was seen within a reasonable time	4.66
I have confidence in my dentist	4.74
No patient in any category was dissatisfied.

This is an audit which we regularly repeat as we make changes to the practice to improve it. Overall though, the results were reassuring to us.